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Help & support

After payment is confirmed, each ticket gets a unique QR code sent to your email (and SMS if you gave a mobile number). You can also open the "View tickets" link in the email or sign in to My Tickets.

Yes, where the organizer's payment gateway supports it. Payments go directly to the organizer (the seller of record).

No. One discount or voucher code can be used per transaction. Senior Citizen, PWD and Student discounts apply to one ticket per verified beneficiary and the matching ID is required at entry.

Single-ticket vouchers require a one-ticket transaction. Buy the discounted ticket separately, then buy the rest of your group's tickets in another transaction.

There is no automatic refund. If the organizer allows it, you can transfer or resell your ticket; the old QR is revoked and a new one is issued to the new holder. If an event is cancelled, the organizer will confirm a refund, credit or reschedule.

Each QR can be scanned only once. Tickets that were transferred, refunded or revoked are no longer valid. Contact us with your order reference for help.

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